Privacy Policy

Welcome to Zafaari

Zafaari (“we” or “us”) values you and recognizes that privacy is important to you. This policy describes how we collect, use, and disclose personal data about you across all of our websites, mobile applications, and other services (“Platform”). Please read the following carefully to understand our practices regarding your information. By using our Services, you agree to the handling of your information per this Privacy Policy.

We will update this policy on a regular basis to ensure that it is up to date. If we make changes, we'll modify this page with the most recent version. When we make major changes, we’ll notify you when you next utilize our services or through other methods.

Why and How We Use Your Personal Data

Your information will only be used with your given consent, where it’s necessary according to your requests for our services, where it’s necessary due to legal obligations, or for standard business purposes. We will use your information to continue enhancing our services.

  • We may provide you with search options that meet your requirements, depending on your search queries.
  • We may contact you through messages, notifications, or alerts about updates to our services or to this policy.
  • We may contact you through messages, notifications, or alerts about updates to our services or to this policy.

We will request for your consent when:

  • Sending you emails for your requests (such as price updates)
  • Sending you direct marketing communications by email or other methods you have consented to us sending you information through
  • Storing certain cookies on your device
  • Documenting and assessing feedback you give to us

In order to comply with legal rights and regulations, we may ask for identification and verification documents to confirm your identity.

Collection of Personal Data

When you use our Platform or Services, we may collect the following kinds of personal information from you as needed:

  • Name, email address, telephone number, and home, business, and billing addresses;
  • Information that you provide by filling in forms on our Platform, including information provided at the time of sending enquiries or job applications through our, subscribing to our Services, posting material, or requesting further services;
  • Payment information such as payment card number, expiration date, and billing address, if relevant to our engagement with you;
  • Geolocation;
  • Record of communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes);
  • Searches you conduct, transactions, and other interactions with you on our online Platform;
  • Information you provide us, or that we may collect from you, when you report a problem with our Platform;
  • General, aggregated, demographic and non-personal information;
  • Details about your computer, including but not limited to your IP address, operating system, and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies”); and
  • Any other Information relating to you which you may provide to us.

When you use our platform, we automatically collect the following types of information from your device:

  • IP address
  • Device type
  • Unique device identification numbers
  • Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
  • Internet Service Provider
  • Operating System
  • Mobile carrier
  • How your device has interacted with our online services, including the pages, accessed, links clicked, trips viewed, and features used, along with associated dates and times
  • Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)
  • Our Cookie Statement further explains how we use cookies and similar tracking technology.

Permissions for Location-Based Services:

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth, or other technologies. To disable the location capabilities of the app, you can log off or change your mobile device’s settings.

This only helps us to further improve your experience and provide content which is most relevant to you. Through third parties, we may have access to any or all of the following: your contact info (name, address, email address, mobile number), identification documents (passport), payment details (credit/debit card number and expiration date), and communications information (your feedback, help requests, and queries). Sometimes, the companies which advertise our Services (or companies which help carry out our services) may collect your information.

How Long We Store Your Personal Data

We only save your data for as long as we require it. This is dependent on why it was obtained, as well as whether we have a continuous legal basis to do so (such as to fulfill a contract between us, perform a service you requested, or for our legitimate interests). We treat data differently depending on its purpose, however you can request that we erase your personal data at any time. If there is no longer a reason or legal necessity for us to handle your personal data, we will delete it or keep it in such a manner that it no longer identifies you. If you have an account, you can access, edit, download, or delete key personal data associated with your profile at any time

Your Choices and Rights

You have the right to receive a copy of your personal data, to have it corrected, deleted, or restricted from further processing, and to get the personal data you have submitted to us in a structured, machine-readable format. Furthermore, you have the right to object to the processing of your personal data in some cases (particularly if we are not required to treat the data to satisfy a contractual or other legal duty). You have the right to withdraw your consent at any moment anywhere we have asked for it.

Security

Your safety is our topmost priority. We want you to feel confident about using our Platform and Services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate commercially reasonable physical, technical, and organizational measures to ensure your information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We use encryption by using cache algorithm coding. This protects your information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for protecting against unauthorized access to your password and to your computer.

While we do our best to secure your information, we cannot guarantee the security of your information transmitted to our Platform and any transmission is at your own risk.

Where We Store Your Personal Data

The personal information we collect and process may be transmitted to, and stored outside the UAE. It may also be processed by staff operating outside the UAE who work for us or for one of our supplier businesses. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you. Those countries may have data protection laws that are different from the laws of the UAE. We require that these third party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law.

The servers for our platform are located across the world, when we collect your personal information, we may process it in any of those countries.

We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law.

Use of Cookies

To gather information for the objectives indicated in this policy, we utilize a combination of cookies and other technologies such as pixels/web beacons and tracking codes.

Contact Us

If you have any concerns about your information on the Platform, please contact us at hello@zafaari.com with a thorough description and we will try to resolve it.